We had two cruises canceled in the past two years due to COVID - a 14 day Mediterranean n June 2020 and a Thanksgiving 2021 cruise to Aruba. Since we had to use our cruise credits, we booked a cruise to the Eastern Caribbean in 2022, shortly after Carnival Inc completed its restart - or so they claimed.

The restart of service lags behind the k bel of service we previously expected from Princes. A trivial example is the apparent inability to get a bacon cheeseburger. I keep ordering one but I either am served a cheeseburger or a bacon burger. Never a burger with both. Each time the server apologized and claimed they “forgot” the order but refused to redo it.

Then, there or the failure of the MedallionClass App. This is, by far, the buggiest corporate cards communication app I have ever seen (I have a 30+ year career building highly effective software teams.) Multiple reloads were required to even begin to gain any functionality. Most attempted functions returned the error code “Must wait until closer to sail date” EVEN after we boarded the ship and were underway. As a result, all specialty booking were full before we even had an opportunity to view them. Complaints to customer service are met with blank stares. Read more