• Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

American Countess Review

-- / 5.0
Editor Rating
32 reviews

Understaffed, overrated, not what was promised

Review for the USA Cruise on American Countess
Hamlet cruiser
10+ Cruises • Age 70s

Rating by category

Public Rooms

Additional details

Sail Date: Apr 2022

I have emailed, left a note on the website, spoken to escalated customer service rep and requested a call from Mr Waggoner to discuss the MAJOR problems on the cruise. Staff on board were wonderful but woefully understaffed. Dining room normally has 16 servers-only six! Food ALWAYS cold-soups always tepid at best.

One stop (can’t call it a port) not planned, had NO services! We needed medical care told there was nothing nearby, no taxi cab service and no Uber as there was NO CELL SERVICE. If we REALLY needed medical attention they could call the fire department. They’d take us “somewhere” they just had no ideas where! We believed as did most folks that a condition of carriage was that there was proximity of medical help at each stop.

The cruise was billed as an AMERICAN MUSIC CRUISE. The entertainment was sorely lacking leaving most passengers wondering what indeed was going on. Example- night 1 the wife of a husband wife sup of which the husband didn’t arrive until the 3/4th day, sang one song and said thanks, see you around the boat, goodnight now! Second night the backup combo band played for an hour-no singing-just the back up combo.????? Clearly again not what I paid for. I have traveled with American Queen before and thought they were great. If they can’t maintain those standards they should not be cruising

Response from BriannaH, Guest Relations @American Queen Voyages

Hi Hamlet cruiser! We apologize for the staff shortages and food issues, along with the service, medical situation, and entertainment. We have passed your feedback on to the team....

Cabin Review

Clean, modern and spacious. Good bathroom!

8 Helpful Votes
previous reviewnext review

Find an American Countess Cruise from $3,819

Any Month
Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.
About UsCruise DestinationsFirst Time CruisersFind A Cruise

International Sites

© 1995—2023, The Independent Traveler, Inc.

  • Privacy and Cookies Statement

  • Terms of Use

  • Site Map