Just home from 7 day cruise on the Epic.this was my partners first cruise and my first cruise on norweign having previously sailed with Royal Caribbean on 7 occasions .
We booked everything via Norwegian including flights. The flights where great with aer lingus and vueling(such a good airline first time flying with them)
I had applied for the upgrade to a 2 bed state room in the Haven as a surprise for the other half. Overall the room itself was fantastic but seems if you get the upgrade by bidding for it you don’t get the same level of eagerness from the concierge or butler bot that we needed them but from speaking to other Haven guests they had there mini fridge filled on a daily basis, requested if they wanted anything special on deleivery etc . On the one occasion we actually attempted to use the room service it took over an hour and a half and the order was completely wrong .