Having enjoyed our first roundtrip Transatlantic on QM2 back in 2018, we did the same sailing this year. In comparison, the experience in some regards were equal to that of our prior cruise (service and room primarily) though in some cases (food and entertainment) we saw some definite decline unfortunately.
So let's begin our journey:
Embarkation: in a word "Poor". Of course in this pandemic age, we expected a different experience, though it was obvious that Cunard and the Brooklyn Port were not at the top of their game. The entire process from point of arrival at the port to setting foot on board took close to 3 hours. Most of that time was spent standing in line for the Covid testing and then sitting in a large room for the results. It would have been better if they had sent out the link to the testing site so we could have preloaded it. Logistically the set up just didn't flow well. No water was offered as we sat around and I felt for those who had mobility issues and struggled. We finally got on board around 3:30 and of course buffet had closed down and no food to be found until dinner. Not a great start.