1. Home
  2. Cruise Reviews
  3. Norwegian Dawn
Our third cruise on the Dawn. We are usually Celebrity Concierge Class passengers or when we travel on NCL we try to take a suite. For a ship in middle age, the Dawn has been immaculately maintained and it was gratifying to observe the improvements made over the years. We like the NCL Product and the innovations introduced to cruising by NCL, unfortunately for NCL the rest of the industry is fast playing catch-up reducing their lead. The NCL Suite Product definitely has some very rough edges that require polish if they wish to remain up there in the Suite business, very important with the emphasis on the Suite Product with the new Epic. Overall, we really enjoyed the cruise and would travel NCL again. The product remains consistent and their staff incredible with a great attitude. Having said that here are a few minor criticisms that NCL might like to consider addressing if they want to remain market leaders: 1) Suite Check-in New York - This needs rethinking, very poor with very rude probably Contract staff. Having barked at by aggressive staff to then stand in line for suite check-in is unacceptable. The pre-boarding lounge is only used after the paperwork is completed so unlike the delightful stress free experience in Miami where you are first escorted to the lounge where the paperwork is completed while you sit while having a coffee a very calming and soothing experience. 2) New Menus - a subjective observation but a disaster, heavy, heavy dishes like lamb shank while although delicious are more suited for winter not a hot weather destination cruise. No "light" cuisine in sight anywhere. In these tough economic times everyone realized that cuts must be made, but at least be imaginative with the menu planning. 3) Impressions Italian Restaurant - Such a pretty restaurant space, used to be the Aqua in the old days. Such a waste of space in its currest incarnation, this is a complete horror story, with almost crispy pasta and tasteless, unimaginative, poorly spiced, uninspiring sauces. Where is Chef Boyardee when you want him !!!! NCL should be paying you $10.00 for this appology of an Italian Restaurant not the otherway around. 4) Teppanyaki - Overall a fun experience, but here we are on a 50% Asian owned cruise line with a Large Saki bar. Our order of Warm Saki served in a Japanese tea teapot with glass shot glasses, not the customary Saki flask with tiny delicate porcelain saki cups. After pointing out the problem, a whole glass warm bottle of Saki is produced with Green Tea Mugs, then after giving the charming Help instructions on the correct way to serve Saki they admitted that they did not have any proper Saki flasks or cups on Board....Hey NCL, what happened to your Asian heritage ? 5) Fresh squeezed Orange Juice at Cagneys Breakfast - large $3.50 - was so heavily diluted with water it had no resemblance to orange juice except in color. When mentioned to the French F&B Manager he denied that NCL ever diluted fresh orange juice...... sometimes honesty pays, in these situations flat denials just make you loose all credibility. 6) Concierge - another NCL area for improvement ( see my review two years ago on the Jewel about lack of role definition and training for this position ). The guy was everywhere you went, constantly bombarding you with highly personal questions about your day. Maybe it is a cultural thing, but the guest privacy line was definitely crossed. Unprompted, the same invasive questioning issue was also raised by another Suite Guests that I happened to meet on the cruise in the Spa. Although they were made with bad grace, I was given a highly inappropriate lecture by the Concierge about asking for reservations at Aqua. Guests should not be treated as if they had made a violation of school rules, they are adults. Unless I am mistaken, surely this is the whole point of paying a considerable premium for a suite, which to be able to make reservations to avoid standing in line at restaurants. ( See NCL's own website ) ? and finally 7) Great Romance Suite Aft facing Balcony, however the Spa Window washing machine was above us was in use at 9am on a Port Day in Bermuda and at 2am on a return night at sea. This produced a hurricane of water cascading onto the balcony and unacceptable noise resulting in the waking us and drenching of all the lounger pads and flooring. No warning given on Port Day and we very, very narrowly missed getting drenched on the Balcony. For the second washing was woken at 2am at night, the door to the balcony was open, with torrential deluge of water and noise. Why can NCL not warn suite guests in advance so as the lounger pads can be removed or placed in a spot to remain dry ? Although these may seem allot of negative points, they were far out weighed by the positive, great service and genuinely charming staff - so NCL do not worry, we will be back in another suite.

Dawn to Bermuda - June 13

Norwegian Dawn Cruise Review by Petert102

Trip Details
  • Sail Date: June 2010
  • Destination: Bermuda
  • Cabin Type: Aft-Facing Penthouse with Large Balcony
Our third cruise on the Dawn. We are usually Celebrity Concierge Class passengers or when we travel on NCL we try to take a suite. For a ship in middle age, the Dawn has been immaculately maintained and it was gratifying to observe the improvements made over the years. We like the NCL Product and the innovations introduced to cruising by NCL, unfortunately for NCL the rest of the industry is fast playing catch-up reducing their lead. The NCL Suite Product definitely has some very rough edges that require polish if they wish to remain up there in the Suite business, very important with the emphasis on the Suite Product with the new Epic. Overall, we really enjoyed the cruise and would travel NCL again. The product remains consistent and their staff incredible with a great attitude. Having said that here are a few minor criticisms that NCL might like to consider addressing if they want to remain market leaders:
1) Suite Check-in New York - This needs rethinking, very poor with very rude probably Contract staff. Having barked at by aggressive staff to then stand in line for suite check-in is unacceptable. The pre-boarding lounge is only used after the paperwork is completed so unlike the delightful stress free experience in Miami where you are first escorted to the lounge where the paperwork is completed while you sit while having a coffee a very calming and soothing experience.
2) New Menus - a subjective observation but a disaster, heavy, heavy dishes like lamb shank while although delicious are more suited for winter not a hot weather destination cruise. No "light" cuisine in sight anywhere. In these tough economic times everyone realized that cuts must be made, but at least be imaginative with the menu planning.
3) Impressions Italian Restaurant - Such a pretty restaurant space, used to be the Aqua in the old days. Such a waste of space in its currest incarnation, this is a complete horror story, with almost crispy pasta and tasteless, unimaginative, poorly spiced, uninspiring sauces. Where is Chef Boyardee when you want him !!!! NCL should be paying you $10.00 for this appology of an Italian Restaurant not the otherway around.
4) Teppanyaki - Overall a fun experience, but here we are on a 50% Asian owned cruise line with a Large Saki bar. Our order of Warm Saki served in a Japanese tea teapot with glass shot glasses, not the customary Saki flask with tiny delicate porcelain saki cups. After pointing out the problem, a whole glass warm bottle of Saki is produced with Green Tea Mugs, then after giving the charming Help instructions on the correct way to serve Saki they admitted that they did not have any proper Saki flasks or cups on Board....Hey NCL, what happened to your Asian heritage ?
5) Fresh squeezed Orange Juice at Cagneys Breakfast - large $3.50 - was so heavily diluted with water it had no resemblance to orange juice except in color. When mentioned to the French F&B Manager he denied that NCL ever diluted fresh orange juice...... sometimes honesty pays, in these situations flat denials just make you loose all credibility.
6) Concierge - another NCL area for improvement ( see my review two years ago on the Jewel about lack of role definition and training for this position ). The guy was everywhere you went, constantly bombarding you with highly personal questions about your day. Maybe it is a cultural thing, but the guest privacy line was definitely crossed. Unprompted, the same invasive questioning issue was also raised by another Suite Guests that I happened to meet on the cruise in the Spa.
Although they were made with bad grace, I was given a highly inappropriate lecture by the Concierge about asking for reservations at Aqua. Guests should not be treated as if they had made a violation of school rules, they are adults. Unless I am mistaken, surely this is the whole point of paying a considerable premium for a suite, which to be able to make reservations to avoid standing in line at restaurants. ( See NCL's own website ) ?
and finally
7) Great Romance Suite Aft facing Balcony, however the Spa Window washing machine was above us was in use at 9am on a Port Day in Bermuda and at 2am on a return night at sea. This produced a hurricane of water cascading onto the balcony and unacceptable noise resulting in the waking us and drenching of all the lounger pads and flooring. No warning given on Port Day and we very, very narrowly missed getting drenched on the Balcony. For the second washing was woken at 2am at night, the door to the balcony was open, with torrential deluge of water and noise. Why can NCL not warn suite guests in advance so as the lounger pads can be removed or placed in a spot to remain dry ?
Although these may seem allot of negative points, they were far out weighed by the positive, great service and genuinely charming staff - so NCL do not worry, we will be back in another suite.
Petert102’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Norwegian Dawn price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Aft-Facing Penthouse with Large Balcony
Cabin SF 10228
Great Romance Suite Deck 10 Balcony, however the Spa Window washing machine which was in use at 9am on a Port Day in Bermuda and at 2am on the return night at sea, produced a hurricane of water cascading onto the balcony an unacceptable noise. No warning given on Port Day and got drenched on the balcony. Woken at 2am at night, the door to the balcony was open, with torrential deluge of water and noise. Why can NCL not warn suite guests ?
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins