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Koningsdam Review

5.0 / 5.0
Editor Rating
784 reviews

Disappointing

Review for Koningsdam to Alaska
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Ramses1313
2-5 Cruises • Age 40s

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Sail Date: Apr 2022
Cabin: Verandah Stateroom

Travelled to alaska on Holland America. First, this cruise line has zero entertainment during the day. With over 3 sea days, choose another ship with daily entertainment. Night time entertainment was limited. The comedian was on for half an hour. The Lincoln Center stage music happened maybe twice and lasted for half an hour. Went on the train trip in Skagway. 10 minutes into the trip, the engine broke. It then took 3 hours to get back down to the dock. The railway refunded our excursion price. However, Holland America did not care that guests lost a morning in Skagway or the bad experience. Upon asking if we could perhaps have an extra restaurant evening to make up for the excursion offered by their excursion desk, the response was no. Head office said it was out of their control and basically too bad. This cruise line does not care about the happiness of their guests. They did not ask how we were after the poor experience or offer us anything, not even a free drink for the bad experience. Do not book excursions through this cruise line, they do not care if something happens to their guests.

Cabin Review

Verandah Stateroom

8 Helpful Votes
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