• Help Ukrainian Families in Need: World Central Kitchen Donation Match
  • Newsletter
  • Write a Review
  • Boards
  • Deals
  • Find a Cruise
  • Reviews
  • News
  • Cruise Tips

Norwegian Jade Review

4.0 / 5.0
Editor Rating
1962 reviews
22 Awards

Great suite, but NCL failed in almost every other respect

Review for Norwegian Jade to Europe
User Avatar
edcarp
10+ Cruises • Age 50s

Rating by category

Cabin
Family
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Apr 2022
Cabin: Owner's Suite with Large Balcony
Suite  Blue Diamond Suite Front Door
1 of 2 Balconies this one is on the bow.
Water tight balcony door.
Bathroom
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Norwegian Jade
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
pre-cruise communique
Suite 10004
Suite 10004
Water tight door
Suite 10004
Hall
Suite 10004
Ship
Suite 10004
communique
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004
ship
Suite 10004
Suite 10004
Suite 10004
Suite 10004
Suite 10004

Our suite was definitely the highlight of our cruise. Our Owner’s Suite with two balconies (one right over the bow) was gorgeous, well-appointed, we’ll-maintained and a pleasure to spend the whole week in. Our room steward - Efrin - and butler - Charina - were both excellent, pro-active and did a great job taking care of our needs. However the ship itself seemed utterly mismanaged in almost every other respect.

Despite almost daily pre-cruise communications , none of the information we were provided turned out to be true once we actually arrived at the ship. Prior to embarkation were told that we would need to provide proof of vaccination and proof of a negative antigen or pcr test dated 24 hours prior to boarding. However when we arrived at the ship at the hour of our appointment we were greeted by an hour long line in the middle of the parking lot with no protection from the sun or explanation for the long wait. The Athens sun was strong, but no one from the ship had thought to provide any water to their guests. I had to go to the ships officers to suggest they might want to provide water to their guests sitting out in the hot sun. Once we got to the front of the line we were told that we would have to take a new antigen test and a pcr test (necessitated by our visit to Israel) and that we would be charged an additional $125 per person for the on-site test. Everyone complained about this development as none of this information was provided to us prior to arriving for embarkation. The young woman giving everyone the bad news apologized for the lack of accurate pre-cruise information and promised that the issue of the additional charge was being raised with senior staff in Miami. Ultimately there was an additional $250 charge for the test on our shipboard account.

While we all can understand that Covid makes travel more complex and stressful, there’s little to excuse NCL’s lack of preparation for the embarkation of this cruise or it’s general disrespect for their guests. It was truly the worst way to start a cruise.

Cabin Review

Owner's Suite with Large Balcony

We absolutely loved our cabin. Having the option to be outside on the bow or outside on the starboard side was wonderful. we thought the interior was lovely, and all the appointments were very comfortable. we were happy to have access to the haven amenities, but we’re glad to be separate from the haven area.

3 Helpful Votes
previous reviewnext review

Find a Norwegian Jade Cruise from $454

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy and Cookies Statement and Terms of Use.