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Zuiderdam Review

4.0 / 5.0
Editor Rating
1002 reviews
32 Awards

HAL not on their game!

Review for Zuiderdam to the Mexican Riviera
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Jgail
10+ Cruises • Age 50s

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Additional details

Sail Date: Apr 2022
Cabin: Deluxe Ocean-View Verandah Stateroom
zuiderdam
zuiderdam  balcony

We love to cruise! We chose this 14 day cruise with HAL because of the number of days at sea and the closer proximity to where we live. The ports of call were great--the Sea of Cortez, San Diego Santa Barbara, Victoria and Vancouver. I dislike writing negative reviews. We will always make the most of our cruises, and generally make our own fun. Here is what I wrote on the survey to HAL.

Considering the ship was probably just over half full, the ship seemed understaffed and the morale seemed low. Most all servers seemed overwhelmed and service was slow generally speaking. On several occasions, the wrong food and drinks were brought to our tables--the servers just looked lost some times. The food was not as quality and as thought out as we've experienced before on Holland. On several occasions, we experienced abrupt service in the dining room and the bars. The bars were really only busy during happy hours. I don't understand why it was so slow to get a drink. On two occasions, we were brought the completely wrong drink, and the server tried to convince us it was the right one. When we insisted, he would ask for our cards again to go charge us for another drink. Unacceptable!

The ice cream is so popular on the ship, because the rest of the desserts seem less than desirable in taste and appearance. Seems like less effort was put into the food than seen in the past.

Cabin Review

Deluxe Ocean-View Verandah Stateroom

The cabin was a stern cabin It was a little worse for wear, mostly in the bathroom. The bath tub didn't drain correctly and a few minor cosmetic items. The bed was typical of HAL and comfortable for us. The linens are nice. The loveseat is so nice to have so you don't have to sit on the bed all the time. The tv is difficult to see from the loveseat as it is mounted right across from the bed. However, we don't cruise to watch tv, so not a big issue for us. The balcony is a little larger than the side balcony rooms. We love the extra space out there. The room steward was fine--less attentive than our past experiences, but just fine for us.

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