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Norwegian Star Review

4.0 / 5.0
Editor Rating
2478 reviews
1 Award

Stranded in Barcelona

Review for Norwegian Star to the Mediterranean
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Never again with NCL
2-5 Cruises • Age 80s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2022

We chose Norwegian Star because of the price was right. But the saying goes you get what you pay for. Let me start by saying that if you expect help from personnel if you contract Covid on the ship, you are badly fooling yourself. Let me tell you, as for a health care professional for 40 years, sanitation is the least of there worries. I went on board on April 13, 2022 in Venus, Croatia, Montenegro, Greece, Italy, France then ended in Barcelona. The day before Barcelona, all the passengers needed to take a Covid test. As you know, everyone that boards the ships need to be fully vaccinated and have a recent Covid test that reads negative. So the last night of the cruise after my Covid test, I get notified that I caught Covid ( Im pretty sure it was in the Casino, because 95% of the passengers were NOT using mask ). I was called and told not to leave the ship until everyone else gets off. So from 4:00am I calling the front desk to see what will happen to my luggage. The front desk ( 7th floor Guest Services (haha, yah right)) tells me to just stay in the room until you are called).

My wife and I finally hear “now all the rest of the passengers can leave the ship”. We gather our hand carry’s and make our way down. We pass the Guest Service desk to ask about our hotel room that was said we were going to be housed. The woman at the desk backed away from the desk and said “can you leave the desk, you are doing to infect the employees here ( I was using my mask ) and someone will meet you on the 4th floor. My wife and I exit the 7th floor and there is a gangway leading off the ship. We follow the gangway and end up at the baggage claim area. Our luggage is the only one there. There was no Norwegian Cruise Line personnel there to assist us. So as it stands at this exact moment, after 3 days of trying to get a hold of Norwegian Cruise Line personnel to help us, a whole lot of waiting on the phone for hours, family members speaking to a NCL manager trying to help us from home (Hawaii) and the manager saying “ that’s what we do, we drop off positive passengers and let the find their own hotel and make their own arrangements to fly back home. So as of this moment, we are stranded in a foreign country ( which 95 % of the local don’t speak English ) and moving to another hotel because this hotel could only provide us with 2 days. We are running out of medication, funds and patients. The old saying is you get what you pay for, or even less. Don’t do it, I certainly won’t ever again with this cruise line

Cabin Review


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