i have nothing but negative words to say about the norwegian cruise line. we had problems since walking on the ship. we came with 7 people sharing three rooms. getting on we were each given key cards to get into our rooms. which one after another didn’t work. we had to contact guest services several times to have them fixed yet they could not figure it out for us. one of the members we came with has a medical condition in which it is necessary that he had an internet connection to check his blood sugar levels, so to ensure his safety, a $500 internet plan for the duration of the cruise was purchased. which also did not work, he was constantly getting disconnected and the crew members were no help fixing that problem either. another issue i have with the cruise line is the cabins. not only are they 4x4 rooms that leave you no space to breathe, the AC does not work. we gave many complaints to guest services about the heat and all they told us was “no AC’s on your floor are currently working” the only feesable solution they could find was removing our vent, when that was done, you could clearly see black mold all around the inside of the ventilation system. absolutely disgusting.