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American Countess Review

-- / 5.0
Editor Rating
32 reviews

Lower Mississippi on American Countess

Review for the USA Cruise on American Countess
10+ Cruises • Age 2020s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2022

Thought this was an interesting itinerary and a group of 10 friends booked through local travel agent. Spent an extra night in New Orleans and stayed on an extra night in Memphis at the end of the cruise. Understaffing was evident from the time of required PCR testing the night before sailing. I spent an hour in line trying to register. They had only two representatives checking ID and vaccination status. The interior rooms are extremely small and storage is limited but I got around the storage as there were many shelves. Bathroom was very nice with walk in shower. I had very little contact with room attendant, there was no steward. Meals: Originally we could order off the menu or self serve from the buffet for breakfast and lunch. Passengers were allowed to help themselves from the buffet, sometimes without tongues. There was an obvious lack of serving staff at breakfast and lunch and it became easier to just eat from the buffet. Half way through the cruise, ordering off the menu for lunch was not an option because there were not enough servers. You stood in line like a cafeteria. Hours for meals were very limited and if you missed the 11:30 to 1:00 lunch hours, you were out of luck because there was no where else to get food until dinner. Maybe some unwrapped sandwiches in the "Perk". Staff were understandably disgruntled. When we asked for more rolls at dinner, we were told that our seating had hit their allotment for rolls and the rolls in the kitchen were for the next seating! Food was never hot. I had very low expectations for entertainment was pleasantly surprised at jazz band, comedian/magician and blues singer from Memphis. Tap dancing with glitter jackets and Frank Sinatra wanna be should retire to broadway.

Couldn't wait to get off this ship and was very pleased with the Peabody Hotel in Memphis. I highly recommend it.

Response from BriannaH, Guest Relations @American Queen Voyages

Hello Mffthie! Thank you for taking the time to leave a review. We are glad that you enjoyed the Peabody Hotel in Memphis and our onboard entertainment. But, we are disappointed to hear about...

Cabin Review

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