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Queen Mary 2 (QM2) Review

4.0 / 5.0
Editor Rating
1236 reviews
10 Awards

Covid nightmare!

Review for Queen Mary 2 (QM2) to Transatlantic
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2-5 Cruises • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

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Sail Date: Mar 2022

This is my first cruise on QM2 after having lost my dear brother and sister in law within 5 days last year. Started off very well, poor tour in St Thomas but we did get a partial credit. Kings Court Is always very busy struggle to avoid other people when carrying food though the waiters do sometimes assist me if they see me struggling. Our steward was fantastic until he disappeared but was replaced by a lovely lady. My Covid nightmare started on day 25 when I misunderstood instructions over the tanoy and went for a Covid test and my name was announced over the tanoy (twice) to return to my stateroom as I had tested positive. At very short notice I had to pack my cases to be escorted out by three burly guys dressed in PPE to another cabin. This looked like an isolation ward as there were clearly other cases. For the first 3 days the meals were cold as they came on paper plates and paper cups! But thing did improve on the fourth day and meals now come hot on proper plates! In fact the head waiter at Britannia rang me to assure me that the service would improve. I am not allowed out and I only see the waiters who only stand at the door with the tray. If I test positive today I am faced with another 5 days in isolation. It has totally spoilt a once in a lifetime cruise and has also spoilt it for my travelling friend who is Covid free presently. I will be demanding a full refund from Cunard for the two of us on my return to the Uk. People will tell me it’s not Cunard’s fault due to Covid and they are doing their best, but paper plates! Come on! Also Wi-Fi has been hopeless at $20 per day and it should be free in isolation. My friend had disability issues so we did borrow a wheelchair but Southampton were useless, we had to ask for help in the end as it took near two hours to embark.

Cabin Review

Mine was had a restricted view of a lifeboat but otherwise was nice and big enough for one, bit small for two people

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