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Pride of America Review

4.5 / 5.0
Editor Rating
2280 reviews
5 Awards

Service Is A Thing Of The Past

Review for Pride of America to Hawaii
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6-10 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Apr 2022

As a Platinum Member with NCL, this is the second time I have taken the Pride of America cruise. I have also been dedicated to NCL and prefer to cruise with them based on their customer service. The Pride of America had been docked for two years due to Covid. April 9th was the the first sailing since then. We have always stayed in top of the line suites (Owners Suite, Three Bedroom Garden Villa, etc.) and received exceptional service. We had a fantastic butler, and room steward but never saw the Concierge. We were on our own to book things. The ship was sailing at 50% capacity and the following restaurants were closed: Specialty Dining - Moderno (Brazilian Steakhouse), LaCucina Italian Restaurant and Teppanyaki). One of the Main Dining Rooms was also closed - Liberty. We received a whopping $50 room credit for only having access to Cagney's Steakhouse and Jefferson's Bistro (two dining options, rather than five). Service was ridiculously slow as we were told that the staff was new, had little experience in serving and were basically clueless. Our average wait time was 1 1/2 to 2 hours per meal. Most staff in restaurants were quiet and not outgoing with little interest in the people they were waiting on. Bartenders, specifically in Pink's Champagne Bar ignore you, don't make eye contact and are not friendly at all. Mardi Gras was just okay. These people need to go through customer service training or find a job they enjoy. Room service - we would request toast and receive a piece of bread with no butter or jelly. Basic common sense. Also, we say a kids area by the pool that was closed with "wet paint signs" and several windows in Cagney's that needing replacing due to losing their seal, thus making glass foggy and impossible to see out. My point is that the ship was not operating for two years. Wouldn't that be a good time to paint and do repairs? We also cruised the Na Pali Coast and while eating at Cagney's, witnessed several workers climb a tiny ladder in very high winds to repair something. No safety harnesses whatsoever. We were shocked and afraid for them. I will not sail on NCL until I hear that they are no longer short staffed and the employee morale has improved. Their entertainment used to be over the top. Electric Soul was top notch. They need to step up their game and compete with Royal Carribean. The Mardi Gras where they have music venues and game shows was hot as blazes. Pink's Champagne Bar was a meat locker and had to be 60 degrees. Difficult to dress in these changing environments. Just a worn out ship with unexcited staff.

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