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Viking Heimdal Review

4.0 / 5.0
Editor Rating
119 reviews

Great cruise until people tested positive for Covid

Review for Viking Heimdal to Europe River
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2-5 Cruises • Age 70s

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Sail Date: Apr 2022

The cabin was lovely, the service superb, the excursions excellent. As a healthcare provider, I found the daily testing to be spot on. However, on the last day, before disembarking from Lyon, a group of passengers turned up Covid +. One was in my party. With zero discussion, we all were transported off to various cities and into hotels at our expense (but not selected by us) for isolation. Some went to Paris, others to Geneva. No logic as to who went where. One couple was sent to Geneva but has a private apartment in Paris where they could have isolated, already fully paid for by them. Now they have double costs. Finally, and most galling of all: we have bee sequestered for 24 hours with no further instructions from Viking. We need access to travel clearance letters. Some need to rebook flights via Viking Air. No way to contact them. Once your ship sails, your booking number is no longer active on Viking website. We effectively do not exist and no one has contacted us with ANY next steps. In Switzerland you do not even have to isolate anymore but the hotel is standing guard nonetheless. TOTALLY dropped ball on Viking and a real disappointment. This is our second cruise. Highly doubtful that Viking will see us again. What a shame.

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