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Disney Wonder Review

4.0 / 5.0
Editor Rating
564 reviews
46 Awards

Cruise was fun for the kids. Customer Service after the cruise was terrible

Review for Disney Wonder to the Mexican Riviera
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10+ Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2022
Cabin: Deluxe Oceanview Stateroom with Verandah
Traveled with children

We took the grandkids on a Disney cruise and I feel the kids really enjoyed it. The food was slightly above the level of other cruises lines (Holland, Royal Caribbean etc). Entertainment was great except they cancelled the Frozen show for unknown reasons. We had an issue with our photo package when I went to download the pictures as soon as we got home so I called the customer service line to correct the issue. The first day I had a wait time of 602 minutes and the connection went dead after waiting for 4 hours. I tried again the second day home and the initial wait was 650 minutes and again got cut off after about 4 hours. I feel having to wait 10 or 11 hours on hold to talk to someone in very disappointing especially for a cruise line that is charging premium pricing. I tried the online option and submitted my question and received an automated email saying it would take up to 15 days to receive and answer.

No Disney Magic for me

Cabin Review

Deluxe Oceanview Stateroom with Verandah

9 Helpful Votes
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