Short break from Portsmouth. First day cancelled due to an issue on previous cruise. ZERO communication from Virgin until 11.0pm the night prior (many people had travelled down already). Found out via Facebook
Offer of voucher $. Why- everyone already had credits arranged. So we had $1,200 to spend on drinks in 2 nights. Should have been full refund to us. Plus £300 future credit. Why when there are no more cruises from Portsmouth. From Barcelona - so money helps pay for flights - not an actual refund
App was useless. Sailor services could not handle any issues and just kept saying we have to send it to Miami