First time American Countess cruiser. I am a frequent traveler. Many cruises and adventures. Worst service and attitude from restaurant staff I have ever experienced. Dinner was served cold every night. If you miss lunch no food is available. Do not bother to ask them to replenish Worst experience ever and I have 5 days left. Marketing definitely misrepresented amenities online. Will never return. Horrible experience. If you have never been on this cruise line do avoid. Very dysfunctional process for boarding. Technical issues upon check in. Most of the guest we older and may be afraid of voicing their concerns. Not I. Do we travelers have to suffer because the staff they hire doesn’t want to be there? Do know that this is not what you may expect if you are a frequent cruiser. No comparison. If you are looking for a well organized adventure with pleasant staff this cruise is not for you.
Response from BriannaH, Guest Relations @American Queen Voyages