Have sailed on Celebrity and Royal Caribbean mostly. First Princess Cruise. Thought it would be comparable to Celebrity and it was not even in the ballpark. Embarkation is easy. But when you walk on, there is no glass of champagne (like Celebrity), there is no photographer to snap a picture (every cruise I have sailed on takes a picture when you walk on), and only two people who barely said Hello. Just odd. Ok, no big deal. First impression of the ship atrium is good. Carried our bags on and walked to our cabin. Met our cabin steward who seamed nice enough. Found previous occupants shoes next to the balcony door. No big deal, gave them to cabin steward. But thought it was odd. Then went and walked around the ship and logged into the Princess App. Got the spinning wheel of death on the app. No big deal. Then went up to check the pools out and the Buffet. Absolute chaos. We got our food and sat down to plan excursions etc. Still the spinning wheel of death on the app. Logged out and logged back on. Still not working. Never did somebody come by and asked if we wanted a drink. For dinner we try Alfredos because we heard so much about the pizza. Waited 30 minutes to get in. No big deal. Got seated and it was sheer chaos. Waited 20 minutes for a waiter or waitress. The couple in the table next to us said they were waiting 20 minutes for drinks. Enough of that, we left thinking we could get in one of the main dining rooms. Nope, nothing available till 8:30. (It was about 6) Oh, the app, still the spinning wheel of death. The entire cruise, the app and wifi never really worked. At the customer service desk (which had a long line), they said they were struggling with the app so make reservations on the TV. Tried that...spinning wheel of death. This sums up how the entire cruise was. Just an unorganized mess.
Food overall is decent. Not great. Harmony Chinese food was decent. Service again was just lousy. Not worth the $29 each cover charge. Main Dining room for dinner was ok. Service was sort of hurried and not overly friendly or inviting. We eventually did get into Alfredos during the week and the pizza is very good. Service is just ok. Buffet food is decent. Service to get a drink is just ok. Hamburger / Lobster roll place out by the pool was decent. Not great. Cancelled the French Restaurant (also $29 cover charge) because we heard nothing good about it. The Steakhouse had no reservations available the entire week. But we also heard mixed feelings about that.
Now, there were good things. It is very relaxing because there really is very little to do. Only band at the pool deck was at the sail away. Rest of the time, they played movies on the big screen. The Hollywood adult area is nice, water in the pool is warm and relaxing. The ports (Cabo, Mazatlan and Puerto Vallarta) are nice ports that are fun. Met some really nice people but we all just looked at each other and laughed about the app and lack of service. No real nightclub or dancing area. (not until the last night when there was some dancing in the Atrium). Service at the bars was decent. Vines wine bar was the best. It was the only place where we felt connected to the Bartenders. The rest of the bars, it just seamed like they were going through the motions.
Booked a mini suite cabin with Balcony and it was fine. Bed was comfortable. Had a couch which was nice. I guess that is the difference in the mini suite. A couch and a little extra room. Only one cleaning per day in the morning. Not sure if this is a covid rule but in all the cruises we have been on, we have never seen the room not cleaned late afternoon or some type of turn down service.
Fun port. Lot of bars and restaurants. Big Spring break crowd.
Cool city. Picked up a taxi outside and toured the city. Had lunch on the beach and enjoyed it.
Went on the beach excursion to Las Caletas Beach and had a blast. Great beach. Nice warm water. Not super clear for snorkeling but we really enjoyed it.