My son found the Escape and invited me and his dad to go with us. It was to be a fun family getaway. As is well documented, the boat grounded on a sandbar and had to return to the pier. The cruise was cancelled and Norwegian had to begin the difficult task of disembarkation internationally.

I was amazed at the offer of a free refund and the same amount spent credited towards another cruise. This was amazing. The contract passengers signed frees the company from this burden legally, yet they took the high ground anyway. The extra days we spent before being given a disembark date were a blast. The crew never stopped serving, performing, greeting, and caring for the passengers. They didn't know what their personal futures would be, but they still made the experience a blast even without excursions available. Everyone smiled and wax courteous. Entertainment went on as scheduled. I had two of the best meals I've ever eaten on the Escape. Full fare was offered, and nothing was cut back. I want to give a shout out to our room steward, Michael, who was amazing.

The Norwegian Company has impressed me with utmost professionalism in the face of adversity involving 3000+ passengers. They have won my loyalty.