We are Diamond Plus members and have never had such terrible food and service in the Main Dining Room that we had on this cruise. The first night of the cruise we ate at Jamie’s--which was very good. The second night we went to the main dining room and could not believe how horrible it was. It started out badly when we got to our table and found out we were supposed to scan an icon to get our menu. I didn’t have my phone and my husband didn’t have any luck in scanning the icon, so they brought us a paper menu--turned out to be the wrong day! We finally got our food ordered. Appetizers were okay, not much to them. Then after we had been finished with them for 15 minutes, the empty dishes still sat there. The tables around us had been cleared--but not ours. I finally got a waitress’s attention and she took them. When we finally got our entrees, mine was supposed to be a New York Strip--it was maybe a 1/4” thick and was like shoe leather. No one ever came to see how our dinner were. My husband’s food was barely edible. Finally got our deserts--my husband has always loved the carrot cake--this piece was inedible and my cheesecake was a tiny piece that was barely recognizable as cheesecake. We have never had such a horrible meal in a Royal Caribbean dining room. We always leave a good tip for the waiters and give good reviews, because we always have had exceptional service but not this time. We don’t know if this was the a terrible exception or is the new norm for Royal Caribbean because we heard others complaining too. If Royal Caribbean is cutting costs, this is not the place to be cutting. We have 2 more cruises booked on the Mariner of the Seas and wonder if we should cancel them. If this is Royal Caribbean's way of cutting costs, they need to rethink their plans.
Other than the terrible experience in the main dining room, we had a pretty good time.