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Silver Cloud Expedition Review

4.5 / 5.0
Editor Rating
52 reviews
2 Awards

Horrible, Covid infected Crew and Staff

Review for Silver Cloud Expedition to Antarctica
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Grupas1
10+ Cruises • Age 80s

Rating by category

Cabin
Family
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Feb 2022
Cabin:

My daughter got this cruise for my 80th birthday August 2022. It was to be our trip of a lifetime, instead it was a disaster. When we finally boarded after our Covid tests and enduring long lines in Chili, we boarded the ship with known Covid staff and crew infected. We were not told. My daughter has Crohns and I am almost 80, although fully vaccinated with Covid booster we would have chosen not to board ship, but was not given the opportunity. Staff and crew were down over 60%, so only 2 days without meals being served buffet style. Also only 5 out of 12 zodiac trips, told weather, but exhibition crew said not enough staff. Entertainment was lectures or watching movies in our room., last day had an excellent singer/pianist but only one day. Also hotel manager served buffet, substitute bartenders who did not how to properly make simple drinks were used and and public areas rarely cleaned. Got one Covid tests, our steward complained he was overworked, so we often did not get service. Room service was late and cold. Passengers got Covid, told two hospitalized and Covid crew were put in rooms on our 5th deck with trays in front of their rooms to distinguish them.

Had to leave Antarctica because of upcoming “storm”, was told we would explore Chilean fjords, but Chili would not allow because of so many Covid cases. Passengers has many meetings to discuss problems but no response. Even at lecture cruise directed this was one of five worse cruises ever. All could be positive if we were told what was happening and not feed lie after lie. Staff tried but could not do it all. We complained and asked for cash refund was offered 30% off next cruise or 30% cash of cruise only. Other less experience cruise lines offered full refund and 100% credit next cruise. This cruise cost over $16,000 each $32,000, a luxury line. We were treated horrible and cruise line didn’t care. Many passengers who have booked more Silversea cruises said would cancel. Most would never cruise this or RCL cruise lines again. Please beware of this cruise line, Silverseas. Parent company Royal Carribean.

Thank you.

Cabin Review

Fair, steward said had 21 rooms couldn’t keep up.

16 Helpful Votes
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