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Harmony of the Seas Review

4.5 / 5.0
Editor Rating
1998 reviews
30 Awards

Total disappointment.

Review for Harmony of the Seas to the Eastern Caribbean
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2-5 Cruises • Age 60s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Mar 2022

The staff's English was not that great. Passengers did Not have to wear masks crew did which is stupid as they all are about to get mandatory 4th booster.

Staff don't feel or act as a team. All very sperate departments. Example, getting a latte and the bakery share the same counter. You walk up to the counter where the employee is alone and ask for a latte she points to the other employee who is helping someone and says, you have to ask him and if you want a pastry he will tell you to ask her. Upon asking, they tell me they are different departments and cannot assist the other. Of course the customer doesn't know this and just gets frustrated. It doesn't promote team work. You can also feel the lack of a team with the crew. Talking to crew who have worked on other ships agree they are not a team or family as it is on other liner's.

Food was so so and you have to have any thing you want served to you and since they don't have enough staff at each station you have to wait, even for a roll or dessert already plated. Fried Egg's sit cold on plates. Everything is cold no matter what meal unless you get something cooked at the wok station. So one morning we go to the restaurant (to get a hot egg)and get a toasted bagel it came right out of the fridge. They actually roasted it, who knows when, stored it in the fridge and brought it to me straight out of the fridge on the cold plate.

Cabin Review

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