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Ocean Voyager Review

4.0 / 5.0
Editor Rating
11 reviews

The Good, the Bad, and the Ugly

Review for Ocean Voyager to the USA
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dennis73
10+ Cruises • Age 80s

Rating by category

Cabin
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Additional details

Sail Date: Feb 2022
Cabin:

We chose this cruise since it departed from the Jacksonville, FL area as we do not fly (long story), and it is just a few hours driving from our home. We are both 80 and wanted to take a "final" cruise (have over 37 cruises under our belts).

First the good - the service aboard the boat was OUTSTANDING. There were only 57 passengers on a boat built for about 200 - there were almost as many staff as passengers. The staff, entertainment, cabin, dining room and excursion were delightful and thoughtful! The menus in the dining room were varied, well prepared, creatively presented (well, a little heavy on garnishes - which was really my only complaint when it came to the food) and plentiful. Cookies and a coffee/tea bar were available all the time in the main lounge. Drinks were all at NO CHARGE! Alcohol and soft drinks both! When drinks were served by the bar staff, they usually came with either potato chips or pretzels too. Our cabin was small but was well arranged and had plenty of storage. The beds were comfortable and extra pillows were provided on request. We did not try room service so not certain how that went.

Now the bad - the itinerary was constantly changing. About 10 days before the sailing we were notified of a change from the departure port of Amelia Island to Jacksonville but with an added stop at Amelia Island. Ok, no big deal. When we got on board, now no longer going to Amelia Island at all. The trip was advertised as 12 days - with the 1st day a hotel stay in Jacksonville. Hotel was very nice but served us a "buffet" breakfast that was borderline and not anywhere as nice as the breakfast for their regular guests (we peeked). There was no available restaurant on premises or very nearby for lunch - and the provided transportation to the ship was not until 3:00 in the afternoon. It was a LONG time between our breakfast and 7:00 pm dinner on the ship. We checked in for the cruise in one of the meeting rooms where all of our paperwork was checked over the afternoon before the cruise - we had to have the "long" Covid tests and show the results as well as proof of vaccinations and boosters. We had received an e-mail that said if we were tested 3 days before embarkation and had negative results, we also had to have boosters (which we had). We were approved to board by the check-in person. Went to the ship the next day and were pulled out of line and literally dragged into the medical center on the boat to have "quick tests" administered - no explanations or apologies - but our tests apparently were negative, so we were sent to our cabin - which - had been changed with no explanation. Same general area of ship, but not the cabin I had chosen. When I asked why we were given another cabin, a vague excuse was made that didn't make a whole lot of sense.

Response from BriannaH, Guest Relations @American Queen Voyages

Hi dennis73! Thank you for your review. We are glad that you enjoyed the service and food on board. But, we are disappointed to hear about the missed excursion, and especially the debark...

Cabin Review

Our cabin was on deck 1 - it had lots of storage space! Nicely decorated, with a safe and large flat screen TV mounted on top of a cupboard - was a bit uncomfortable to watch as it was very high. The cabin was not large but was adequate - the bathroom was small! The shower JUST accommodated me (I'm a large woman) but I managed. The shampoo, soap, etc. were of a nice quality and the towels luxurious! There were also terry slippers and robes for our use if needed.

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