I was giving my sister a cruise for her birthday 2 years ago which was cancelled a few times. Finally we were able to book and take a cruise to Hawaii
1) Minimal accommodations on shore excursions for people of poor endurance. They could not accommodate my sisters scooter stating they were never informed… I call BS her scooter had to be delivered to our state room by the crew. If a taxi or a Lyft can accomdate a bus or a van could (it disassembles.
2) The Maitre ‘d of the da Vinci dining room rude. ( Dine your way, my foot). The food in the main dining was a joke. Stroganoff without gravy, bolognese without sauce, and “crab “ cake where the only discernible crab was tendon and shell in a gritty brown pile of mush. Hot chocolate or coffee should not be an extra charge when you have the beverage package. It got so I was trying to figure out how (not if) they were going to screw up some classic recipes The one bright spot was Alfredo’s pizzeria unfortunately you can’t eat pizza every meal.