As veteran cruisers (45), this was an exceptional experience - not to be forgotten. The upbeat & energetic staff took the "extra mile" servicing all passenger needs & concerns. GREAT STAFF!

This 20 year old vessel, whilst in good condition, is in need of refurbishment. (a) Notwithstanding replacement of normal infrastructure wear & tear. adequate electrical and electronic interfacing is nonexistent or outdated. Need upgrades to be competitive. (b) Internet latency is worse, when compared to other cruise lines satellite service. Need WAN analysis & optimization. (c) Dedicated Lounge, like on Royal Caribbean, would better serve Loyalty cruisers. (d) The "skipping" a San Juan stop was well known in advance. A substitute destination should have been planned. (e) More availability of "Simply Sail" as not all wish to enjoy a "Drinks-WiFi-Tips" package. (f) Current "tips included" payroll model for service staff likely to accelerated attrition, disenfranchising employees. Plan B needed.

The ship and passengers complied with all Covid-19 safety measures. Top tier sanitary procedures paid off. Subsequent 1% onboard Covid-19 positive rate was well managed. Major factor: 542 passengers on a 2170 capacity ship with 1000 Read more