After more than a ten year hiatus from a Holland America cruise, we decided to travel on a seven day cruise to Mexico. From the start of our first evening dinner in the dining room, there was a definite lack of service. Not only did we wait to get into the dining room, but after being seated, we often waited for another half an hour. One night we waited one hour for a drink with our dinner. There was clearly not enough staff. Everyone working was harried, yet individually each was kind and courteous. The bars were also not fully manned. My husband often went to the bar to secure drinks himself. The food at the Pinnacle Grill was great, but the food in the dining room was mediocre. The salads were routinely repeated. The best meal was a hamburger at the Dive In. Twice I went to get an ice cream on the pool deck only to find it closed. I never saw it open. The Dutch Cafe did serve great pea soup and pastries. There were also apparent shortages. My husband asked for Raisin Bran one morning and Rice Krispies another to be told they were out. One evening we were given a paper towel in the Ocean Bar for a cocktail napkin, told that they were out of napkins.
Another issue was with our statement. We needed to go to Guest Services twice. Credits and debits were difficult to understand. We were charged for an item we did not purchase. But, they did resolve the issue.
The theater was a beautiful venue but it did not seem wisely used. The New Year’s Eve celebration was on the Lido where it was too cool. The entertainment at the Lincoln Center was excellent.