Norwegian Getaway Review

Terrible customer service- never again

Review for Europe Cruise on Norwegian Getaway
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2-5 Cruises • Age 40s

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Public Rooms
Fitness & Recreation

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Sail Date: Nov 2021

My husband and I have taken several cruises on NCL and were really becoming fans. However our most recent cruise did not at all turn out as we had hoped and paid and the customer service we received was absolutely abhorrent. We are completely done with NCL and recommend you should be too, unless you like to be belittled if you ever have an issue. We will be selling all of our stock, which we now understand why theirs are some of the lowest.

We originally booked the Israel and Turkey cruise that also included Italy, Greece, and Cyprus. About one month before, we received notification that Israel and Cyprus were removed. We were very disappointed, but decided to continue with the 25% refund, which we’re still waiting for!

The day of trip, we showed up at the port during our allotted time and pre boarding was a complete nightmare of incompetence and waiting for hours! Once we finally got to the check in, we were handed a completely different itinerary (only Greece and Italy!!) We were crushed: we took so much time off from work for this cruise and paid so much money to see countries we hadn’t yet been to. We did a similar Greece and Italy trip a few years ago. Plus they made it a Greek isle trip in the middle of the off season, when most things were closed. Further, we heard that NCL knew about the change with Turkey wells before, as they cancelled the port on a different cruise, yet they waiting until the sail date to tell us! Talk about shady business practices!

Cabin Review

Our steward did an excellent job! Pretty room

6 Helpful Votes
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