Initially cruise seemed to be a very good deal, 21nights from Barcelona but as soon as we landed at Barcelona the chaos commenced, MSC staff greeted us but there were no buses to transport us to the port, waited over a hour with no explanation offered. On arrival on MSC SEAVIEW we somehow managed to get our cruise pass without taking a mandatory covid test, once we pointed this out we were hurriedly taken for this test. We were left to board and find our own cabin without any assistance from crew which was totally different from the guests who boarded in the Caribbean, it was noted that these guests were photographed by the specialist photographers, given a ships tour and shown to there cabins. Ship is very beautiful but therefore several problems which included featured attractions not operable, zip wire never worked, bowling alley defective, only 1 Lane open when staff could be bothered, sports bar entertainment TV football could not be shown many many times, message on TV screen read, subscription required, on complaining several times were informed that the signal was poor, we paid £180 each for Internet for 21 nights which was once again very poor and not worth the money paid. Reception staff were not interested in any problem and pretended that they could not understand or fob you off with any excuse. Food in all standard restaurants and buffet were poor quality. Entertainment was terrible, not worth listening or watching. Lots of problems with the itinerary due to covid which was not MSC fault but the result was instead of the proposed 7 nights out of 21at sea we had 11 nights at sea. There was a noticeable atmosphere on board when guests boarded from the Caribbean with bunting being hung along the length of the ship and facilities being opened.Good points were the beauty of the ship, the staff within the bars and restaurants, most of them were amazing and very helpful but some of them obviously needed more training or trained. I have cruised several times to my immense enjoyment but this was my partners first cruise and it has put her off cruising and does not want to go on another cruise due to her experience on MSC Seaview.