Over the last 10 years, my husband and I have taken cruises on five different cruise lines. We started with about six or eight cruises on Carnival. We then wanted to try out Royal Caribbean. In our most recent, pre-covid cruises, we cruised on Disney, Princess and Celebrity cruise lines. With the exception of the food, we were pleased with Carnival but after about five different cruises with Carnival, decided to step up so we booked and cruised on Royal Caribbean. We found this was a big mistake that we have not repeated. We were both extremely impressed with Disney, Princess and Celebrity and did not feel any other cruise line (outside of Viking) could compare with these three cruise lines. This is our first vacation on Norwegian. On this trip, we selected Norwegian for the convenience embarking and debarking location. Port Canaveral is within a little more than an hour’s drive from us. Previously, we had always avoided Norwegian as we did not feel the atmosphere would be what we are looking for, but, as it turns out, we were absolutely incorrect! Both my husband and I thus far have not only found ourselves beyond pleased with Norwegian, we both agree that this is the best experience we’ve ever had on any cruise ship. Although the decor and food on Disney, Princess and Celebrity are all competitive with Norwegian, Norwegian, by far exceeds in their customer service and staff and customer relations. Not only are the staff extremely friendly and polite, but they also all ask their customers questions regarding their likes or dislikes concerning their cruises. All staff acknowledge their customers in such a pleasant and welcoming manner. Staff either state “Hello and usually accompany it with a “How is your day going” or “How is your cruise going?” About 90% of the staff that we have come into close proximity of, always give us a genuine smile versus a polite smile or nod. We have never experienced this level of customer service whether it was on a cruise, vacationing on land, or interacting in our daily lives with staff employed in various customer services industries.
We find the services and environment on Norwegian outshines any of the above listed cruise lines. Moving forward, Norwegian will always be our first choice. For those of you out there reading this review, if you have not tried Norwegian, please, treat yourselves and do so soon. Again, thank you to the staff of Norwegian cruise line.
The cabin was clean, spacious amd nicely decorated.