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American Empress Review

4.5 / 5.0
Editor Rating
94 reviews

Not as described

Review for American Empress to North America River
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10+ Cruises • Age 70s

Rating by category

Additional details

Sail Date: Nov 2021

In midst of wave of new Covid cases, safety is not a big concern. They spray the luggage, but mask enforcement is minimal if at all. It has been shown that contacting Covid from surfaces is at the bottom of the list. No social distancing in any venue. Supposedly they follow state law when docked and on land, but not when moving on water. If you need mask protection when at the dock, you need the same protection when on the River. No reporting as to status of pre board Covid tests or any other health issued during cruise.

Except for a few, most staff was poorly trained with a very indifferent attitude. Food was mediocre. Presentation not at all like the web pictures. Though did show a little improvement towards the end of the voyage. Alternative dinning was a joke.

Cabin steward was very intrusive, inappropriately entering the room on several occasions.

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