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Costa Smeralda Review

-- / 5.0
Editor Rating
26 reviews

Lack of information and contradictions -

Review for Costa Smeralda to the Mediterranean
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10+ Cruises • Age 60s

Rating by category

Public Rooms

Additional details

Sail Date: Oct 2021

We chose this cruise because Cunard cancelled their Barcelona - Singapore cruise and then MSC changed its itinerary to skip BCN after we booked. Costa was the only choice.

We are not anti-Costa as all of our 12+ cruises have been with the Carnival family of cruise lines including a previous Costa cruise. BUT the reception people were arrogant and the service in the dining room was terrible (but the waiters were friendly). The itinerary was changed but we did not receive notice of it even though we booked an excursion from the port that was skipped.

After a couple of days, we had no confidence that an answer to a question was accurate. we were told to download the Costa app BUT at our required Muster, we were told the app could not be downloaded to an American phone. Further, Costa Club specials were not specific as to where they applied - especially ice creams specials. Then our bill was incorrect and when we asked for a printed copy, we were told Costa des not give them. It was reluctantly printed out when we mentioned we could not download the app..

Cabin Review

The positive was the bathrrom and shower were decent size. However, why do they have a floor to ceiling glass wall on one side of the shower so that people in the bedroom can watch someone take a shower?

3 Helpful Votes
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