First of all let me give a little background on us. We are recently retired and over the last 25 years we have been on about 20 cruises but only been on P&O only once before. We have mainly travelled on Celebrity and Royal Caribbean and never have had cause to complain about anything. Obviously after being on lockdown we decided to go on the Iona and thought what could be wrong with it, after all it is brand new. Well that was our first mistake. When we arrived at the terminal on the day of departure it was total chaos and took us nearly 3 hours to get on board. At check in we were asked the same questions over and over again. These were the same questions that we filled in on line weeks before we sailed so what was the point in filling in an on line questionnaire. The cabin was about average size. The atrium was not very glamorous compared to other ships in-fact it looked if the interior was designed by someone from IKEA. The restaurant food was average with a similar menu every night. The fine dining restaurants were better but got booked up for the complete cruise very quickly. The entertainment was usual standard.
It was very apparent that there was something wrong with the cabins. As soon as the sea got a slight swell during the night the cabin noise got really bad. Not just the usual ship creaks but severe banging. I’m an heavy sleeper but it kept me awake. We were on the 16 th deck in a standard balcony cabin. When we complained 2 carpenters appeared and jammed wedges around the patio doors. They told us the noise was the same in all rooms regardless of what deck you were on. We were given the keys to another cabin on a lower deck that we could use but when we went into the cabin there was a couple getting ready for their evening meal. Really embarrassing.
Prior to sailing we booked a few excursions. We got the tickets we noticed we were missing tickets for 2 trips. We went to the excursion desk and were told that they had no record of our booking and that excursions were all booked up. We showed the P&O confirmation emails but they said it had nothing to do with them, it was shoresides responsibility. I was annoyed that no one wanted to take ownership of our problem. All we got was that a credit would be issued in due course.