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Ocean Explorer Review

-- / 5.0
Editor Rating
9 reviews

Vantage cruise to Greenland and Iceland

Review for Ocean Explorer to the British Isles & Western Europe
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10+ Cruises • Age 70s

Rating by category

Public Rooms
Fitness & Recreation

Additional details

Sail Date: Sep 2021

There was no choice for Greenland and Iceland to be cancelled for a refund or roll over. Our Viking Expedition cruise was a total failure. From the get go 2 days before sailing, Greenland was cancelled and Montreal had been cancelled the month before. We asked for them to roll trip over to 2022. Not happening. We fly to Scotland where we embark. No tours of any thing significant in Edinburgh, like the castle. After boarding a brand new explorer class ship things became worse. Leaks in many areas, spa completely flooded, hot tubs and pool broken, never worked. Some how a outside bar blew up and was unusable. Our listening devices did not work. The cappuccino machine, self service, broke. The only compensation was free drinks and spa (which had to close). We spent about 8 days in Iceland in various ports. Saw mostly waterfalls. We paid $20,000.00 to ride around in a bus for days seeing the same type of scenery. No adventures, no snow mobiling, no use of zodiacs, nothing that could be labeled as adventurous. Got to see the volcano from far away.

Vantage has handled this situation very badly. Customer service has been horrible. The crew on the ship did the best they could but could not make up for all the problems.

We have cancelled a future trip, and will do business with this company again.

Cabin Review

Was average and suitable. However, we had two water leaks, only one was fixed.

32 Helpful Votes
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