Just disembarked yesterday, so I thought I'd review while it's still fresh in my mind.
Embarkation in Civi was smooth and seamless and well organized, the whole process took less than 1/2 hour.
When we got to our balcony stateroom there was a strong urine smell in the toilet area, not a great first impression. Off I went to guest services, where they apologized and promised to have the steward bleach the area. While this did happen, the odor was still present. We spent the night in the cabin, and between the smell and the rattling of the overhead light all night, we did not have a restful sleep. Back to guest service at 6:15 am as my wife was not a happy camper. After about 20 minutes, arrangements were made to move to a different cabin (11018). No smells or rattles, so things were looking up. I will say that the cabins were showing their age and are in need of refurbishment as they were exactly the same as on our previous voyage on the Epic 8 years ago, except of course showing their age. Our steward was engaged and friendly, and kept the cabin shipshape.