Perhaps one thing in advance. This is not the first time we have travelled with TUI, and so far we have spent about 150 days on board various ships and shipping companies - but we do not belong to the TUI fan club that lives on Artisan Bread and cannot live without the departure anthem and makes this known in the evenings at the bar by slandering Aida - so much for parts of the crowd.
But from the beginning: We booked a 7-day Norway 1G cruise Kiel/Kiel. Booked through our travel agency without any problems. Why TUI subsequently charges for the tests even though you sign up for the free citizen test - so be it.
But the fact that TUI is not available by phone (not at all, never) when the website does not accept bookings for the test one day before arrival due to overload, without which you cannot check in - that is an - excuse me - impertinence. I am not booking a week of AI for €199, but a premium product. Without our travel agency we would not have got on board. And TUI? Silent to this day.