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MSC Virtuosa Review

5.0 / 5.0
Editor Rating
54 reviews

Cruise from hell - severely understaffed

Review for MSC Virtuosa to the Baltic Sea
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Lauren1982
10+ Cruises • Age 30s

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Additional details

Sail Date: Sep 2021
Cabin:

I booked this cruise as I had previously been on a Princess mini cruise, which was fantastic, and as I had heard from fellow cruisers that MSC were good, I decided to book this cruise.

From the start it was a disaster. The embarkation process involved a 4 1/2 hr queue, which was not COVID safe as we were all in close contact for the 4 1/2 hrs, with other passengers before we were tested. I am also disabled and wheelchair bound and was offered no assistance or help ( not even a bottle of water) though out the embarkation process, nor were any of the elderly or passengers with children. I was feeling so unwell towards the end, I had to plead for water. Not a good start to the cruise.

Once onboard we headed to the cabin, where we were expecting our luggage to be there and it wasn’t in fact it didn’t turn up for another hour, meaning we missed the sail away.

Cabin Review

Modern cabin with good sized balcony

No mirror at dressing table and no chair with table for room service, so had to eat on the bed, which really needs looking into.

3 Helpful Votes
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