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American Duchess Review

4.5 / 5.0
Editor Rating
43 reviews

Great ship and Crew But . . .

Review for American Duchess to the USA
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dswgr6
2-5 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment

Additional details

Sail Date: Sep 2021
Cabin:

We accompanied another couple who had chosen this cruise from Memphis to New Orleans. The weekend before our cruise, New Orleans was hit by Hurricane Ida. We called the Monday before our embarkation to find out if the cruise was still on, and if our 2 night extension in New Orleans was still going to happen. We didn't get any answers until late in the afternoon the day before we were due to leave. And we were told that a decision hadn't been made about the New Orleans extension. Not a great way to start off. We checked in on Sunday, at 3 pm. Still no info as to whether the extension would happen. Since we had airplane reservations to change if we had to end our trip earlier, we needed to know. It wasn't until 6 pm that another GUEST told us that the extension had been canceled When I went back to the check in to inquire, I was told that of course, it had been canceled! Needless to say I wasn't happy that no one from the company had let us know. I was told that there wasn't a way they knew who had signed up for the extension and who hadn't!!!

The ship was very clean, very comfortable, and we enjoyed the nightly entertainment. Covid-wise, we felt safe; dining in the main dining room was spread out, and numbers limited. We had to wear masks on the hop-on, hop-off buses, and in most of the places we visited. Our rooms were disinfected twice a day, and hand-sanitizer was readily available. The crew and hospitality staff were excellent!

Breakfast and lunch buffets were mediocre at best, with limited options. Dinner was much better and dinner service was excellent. The buffets were understaffed, and sometimes the food wasn't very warm. All the meals were oversalted.

Cabin Review

Spacious, clean, with very comfortable beds and pillows. Thermostat in our room wasn't working properly and although a repair ticket was created, it wasn't fixed while we were on board.

4 Helpful Votes

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