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MSC Virtuosa Review

5.0 / 5.0
Editor Rating
53 reviews

A Cruise Ship Overwhelmed By The Passengers

Review for MSC Virtuosa to the Baltic Sea
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Inconsistent
10+ Cruises • Age 50s

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Sail Date: Sep 2021
Cabin:

Long queues repeatedly, starting with 3 1/2 hours to board standing without food or water. Then queues for restaurants, queues for customer services, queues for drinks, queues in the arcade, queues in the water park. Queues in the bars. Not short queues. Long queues. A large and obvious lack of staff who at times were obviously overwhelmed but did battle on. You could try and order breakfast delivered to your room in the morning and avoid the queues. Sounds reasonable. No. Breakfast ordered for 8am, never arrived, even though on ringing customer services, they promise that it will arrive sometime, again and again for at least a couple of hours, but it never does. Finally met a steward in the corridor, 'No Sir, we have stopped delivering breakfast'. Annoying

Lack of information. You would think with an app it would be relatively easy to get the information you need. You would think it would be easy to 'interact' with the ship and its services. Sadly, it isn't, and as a result it is increasingly frustrating to try and enjoy yourself and relax. For example, I never did find out whether it was a gala night or casual or what it was, whenever it was. Where was that information? Want to book that speciality restaurant that you paid for in a package? Try the app? No. Want to book the shows. Yes. Want to book the Butcher's Cut but its now closed. Apparently you go to the Indochine restaurant. Is that in the app? Yes!. Want to know exactly where the Indochine Restaurant is? That'll be in the app. No. Well surely there are deck plans in the app. No. No? Really? Okay we can use those massive interactive touch screens near the lifts. Got any cleaning wipes? No. Okay, found Indochine, hidden in a bar, but it's nearly fully booked for the entire cruise because there are far fewer tables in use and somehow those were booked by people before boarding. Still don't know how and I trawled the website.

Confusing information. You managed to log in to the wifi and somehow managed to activate your cruise card when you find a terminal that works. You then managed to register a credit card without it refusing the card. There doesn't seem to be any guidance for this. You work it out for yourself as you get more frustrated. You look at your app. A whole list of charges start appearing. But I haven't been able to spend anything, what on earth are these? Go to customer services. Queue. Apparently these are all 'accounting entries' and I should ignore them and concentrate on the headline figures which say zero. Apparently I should have worked this out for myself and not be bothered for entries totalling hundreds of pounds appearing with no explanation. Frustrating.

Cabin Review

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