We have been Norwegian only cruisers for 20 years. Chose this as our first cruise as a way to resume and get out of the heat. We arrived to Seattle to see 2000 or so people standing in line waiting to be tested before boarding. In Seattle. Where it rains almost every day. Fortunately one of the people (I assume NCL) saw we were not capable of standing that long and took us to the front of the line. Got swabbed and 40 minutes later got cleared to go aboard. Ship looked fantastic, balcony cabin was nice. Told my wife we would never make the 5:00 PM departure and sure enough we left sometime after 6. Cruising was nice, although the food was not up to NCL usual standard. Had a medevac and turned around to get them off, then was told that due to that the stop at Skagway would be eliminated. That was the main place we wanted to visit. No mention then or now (even after I wrote the CEO) of refunds for missing 1/4 of our trip. Why eliminate Skagway and not Icy Strait Point (which no one ever heard of)? Don't know. Reply from Paula Ponder in guest relations was basically "Oh well, that's how it goes" and seemed to think the refund of $17.00 in government taxes would make everything good. No, it doesn't. Ketchikan: new docking situation about 20 minutes out of town. Not sure why, on one ever explained. When we got there (late as usual) we were ALL dumped out at once in a terminal building where no one seemed to know anything, and there were no ADA accommodations at all. After waiting for 1/12 hours we were finally told our bus would be leaving in another 1 1/2 hours. Turned in our tickets to the cruise director for a refund. Overall the worst cruise ever on NCL, not sure I will ever go back. Check into the boarding procedure; if they are still testing at the port go somewhere else. Unless you like really really long lines.