We purchased this cruise on the Princess Cruises assurance that immunizations and masks would be required. Immunization cards can easily purchased online so masking is crucial. Reality is that masking was only SUGGESTED and about 80% of passengers were UNMASKED by the end of the cruise. Shocking irresponsibility on the part of Princess. Elevators were shoulder to shoulder, and if one waited for the next elevator, it was the same. Theater seating was not spaced, and many dining room seats (where people are unmasked and talking with raised voices) were as close as two feet from strangers. I really doubt that the ship was at the implied 60% capacity. We were scared the entire cruise. Based on the experience of our group of four, ten of another group of friends who had reserved a Hawaii cruise in November canceled that cruise. We are aware that cruise lines have suffered a horrendous financial disaster and want to see them recover, but not at the cost of passenger deaths. Following CDC guidelines, we self-quarantined for three days then we’re tested. We just got our results and are negative. Whew!
What can Princess do to make experience better? Enforced masking; deeply cut percentage of capacity during COVID crisis; seating spacing in theater, dining rooms, bars, and all public venues. Better management of staff because they were over staffed in some areas and very understaffed in others. Overall it is clear that staffing ratios have decreased on Princess over the past decade. Bring back more food choices and more staff in the buffet (formerly known as Horizon Court).
The medallion app as is needed to be used pre-cruise is awkward, badly organized and user unfriendly. The medallion certainly made check in at the port faster and easier for us and for Princess, lowering their costs. At the port between check-in and boarding we were held shoulder-to-shoulder in a huge room. Medallion app onboard was barely helpful. To send a note to another guest was just too much trouble.
Those marvelous Princess mattresses! TVs cheap and difficult closed captioning and both remotes worked On both TVs so that was a challenge.