We have holidayed on P&O cruises at least once a year, sometimes twice, since 2009 so we were delighted that after the enforced Covid break we were at last able to sail again on board a staycation cruise. Sadly however we were somewhat disillusioned with the experiences we had on our return to sailing with P&O.
It should be said that we expected things to be different and that there would be additional procedures involved but from the outset things got off to a bad start.
Normally arriving by taxi we decided to drive ourselves this time due to needing to report at the Covid testing station before proceeding to the departure terminal. Once into gate 10 at the docks we found that signage to the site was non existent until we were very near to it and we along with many others found ourselves taking a wrong turning before arriving. However we were pleasantly surprised that the wait to be tested was fairly short and the marshals and testers were all very efficient and friendly. Unfortunately though it was here that our first problem started. I was told that I would receive my result within 30 minutes by text but when they checked my husband’s mobile number he was told that they didn’t have the same number and he would have to ask for his result at the terminal. Now we know for certain that his correct mobile number was entered on the cruise personaliser against his name and was double checked so any discrepancy was not caused by us.
Normally we have found the operation at the port to be efficient and without fault. However on this occasion it was anything but. How much of that is due to the port itself or P&O I am unable to say but clearly the whole Covid situation is still having repercussions.
For further info see my review of our Britannia cruise.