We cruised for the first time on American Cruise Lines on their Grand New England coastal cruise for 10 nights on American Constitution. From the first day on board, we knew that this ship was not ready to sail. This cruise was over booked and understaffed. All of the rooms were not ready at the time of embarkation. Some people didn't receive clean towels until the second day of the cruise. The kitchen and dining room were very understaffed, so the service was awful. It took a very long time to receive orders from the kitchen. The waitstaff was not trained well, so mistakes were made regularly. They ran out of some items on the menu, and everyone was very disappointed and upset. The conversation in the dining room at all meals consisted of complaints from all guests onboard. This certainly didn't contribute to a stress free vacation for anyone!
All of the crew were extremely stressed during the entire 10 nights. The hotel manager, the cruise manager, and the excursion manager were so overwhelmed due to constant complaints from the guests onboard. There were no daily announcements from the captain. We weren't sure if there was a captain onboard! The entire cruise was run so poorly and consisted of inept managers throughout.
The ship was not in pristine condition, after sitting unused for 15 months, due to the pandemic. Our towel rod in our bathroom fell down, other guests had their curtain rod at the slider doors fall down, and another guest got stuck in the shower, because the door wouldn't open. The phones in all of the cabins did not work, after the second day on board.