costa disappointment: Costa Deliziosa Cruise Review by paul and liz

Costa Deliziosa 2
paul and liz

Overall Member Rating

costa disappointment

Sail Date: May 2010
Destination: Middle East
Embarkation: Dubai
There are contradictory views on the Costa Deliziosa , but ours was one of disappointment.We had lots of interaction with several other nationalities and when we voiced our disappointment everyone of the "serial" cruisers said to us "dont judge cruising by your experience on this ship, this is the worst cruise we have had". The main causes of disappointment among the people who we spoke to were -The food being of a poor general standard and unpredictable. -Customer services were described in the whole spectrum from indifferent through to downright rude. There was a general can't do won't do attitude. However we cannot fault the waiters bar staff and cleaners.We met a journalist from an American magazine [Travel and Leisure ] who said "if you speak English they don't want to know". -There was a lack of information or misleading information particularly about the ports of call, it seems that Costa dont want passengers to go ashore unless it is on one of their trips. -Costa charge 6 More euros per person per day for service charge but then they add a further service charge of 15% on purchases of drinks etc. -When we booked our cabin we were told it had a partially obstructed view - there was a life boat out side which we could neither see over under or round. It had dense smoked glass and when you tried to look out it looked like a grey November day at home.We asked to be relocated [we were willing to pay more] we were told that nothing was available but Italian passengers near us were moved. - Customer services refused to credit us with our onboard spend of £200 which was in the advert when we booked. To be honest the list is endless but read the reviews by Colin Short, Robert Todd, Brian Gibbins and Jane Stephens as they had problems similar to ours. Less

Published 06/09/10

Cabin review: e1

Cabin was quite small but adequate in space and spotlessly clean. As mentioned before we could see NOTHING out of the window except the lifeboat it was very depressing.Costa do not provide any toiletries eg shampoo, conditioner or decent body wash/soap

Port and Shore Excursions

Very busy here and noisy but interesting history dont do an organised tour here though. Not enough time given at attractions but plenty of time given at shops!

Dubai very impressive and clean

Salalah, Safaga Sohkna were container ports very dusty and noisy and not at all suitable for cruise ships. Port rating 1

Muscat lovely and well worth getting off here and looking around go to the palace and the large mosque Port rating 5

Aqaba great for visiting Petra but quite a long journey. Port rating 5

Read 167 Dubai Reviews

This is actually Civitavecchia the port serving Rome, catch the Rome express into the city if this is your 1st visit and do an open top bus tour to get a flavour.

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paul and liz
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