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There are contradictory views on the Costa Deliziosa , but ours was one of disappointment.We had lots of interaction with several other nationalities and when we voiced our disappointment everyone of the "serial" cruisers said to us "dont judge cruising by your experience on this ship, this is the worst cruise we have had". The main causes of disappointment among the people who we spoke to were -The food being of a poor general standard and unpredictable. -Customer services were described in the whole spectrum from indifferent through to downright rude. There was a general can't do won't do attitude. However we cannot fault the waiters bar staff and cleaners.We met a journalist from an American magazine [Travel and Leisure ] who said "if you speak English they don't want to know". -There was a lack of information or misleading information particularly about the ports of call, it seems that Costa dont want passengers to go ashore unless it is on one of their trips. -Costa charge 6 euros per person per day for service charge but then they add a further service charge of 15% on purchases of drinks etc. -When we booked our cabin we were told it had a partially obstructed view - there was a life boat out side which we could neither see over under or round. It had dense smoked glass and when you tried to look out it looked like a grey November day at home.We asked to be relocated [we were willing to pay more] we were told that nothing was available but Italian passengers near us were moved. - Customer services refused to credit us with our onboard spend of £200 which was in the advert when we booked. To be honest the list is endless but read the reviews by Colin Short, Robert Todd, Brian Gibbins and Jane Stephens as they had problems similar to ours.

costa disappointment

Costa Deliziosa Cruise Review by paul and liz

Trip Details
There are contradictory views on the Costa Deliziosa , but ours was one of disappointment.We had lots of interaction with several other nationalities and when we voiced our disappointment everyone of the "serial" cruisers said to us "dont judge cruising by your experience on this ship, this is the worst cruise we have had". The main causes of disappointment among the people who we spoke to were -The food being of a poor general standard and unpredictable. -Customer services were described in the whole spectrum from indifferent through to downright rude. There was a general can't do won't do attitude. However we cannot fault the waiters bar staff and cleaners.We met a journalist from an American magazine [Travel and Leisure ] who said "if you speak English they don't want to know". -There was a lack of information or misleading information particularly about the ports of call, it seems that Costa dont want passengers to go ashore unless it is on one of their trips. -Costa charge 6 euros per person per day for service charge but then they add a further service charge of 15% on purchases of drinks etc. -When we booked our cabin we were told it had a partially obstructed view - there was a life boat out side which we could neither see over under or round. It had dense smoked glass and when you tried to look out it looked like a grey November day at home.We asked to be relocated [we were willing to pay more] we were told that nothing was available but Italian passengers near us were moved. - Customer services refused to credit us with our onboard spend of £200 which was in the advert when we booked. To be honest the list is endless but read the reviews by Colin Short, Robert Todd, Brian Gibbins and Jane Stephens as they had problems similar to ours.

paul and liz’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Rates
Service

Cabin Review

Cabin
Cabin was quite small but adequate in space and spotlessly clean. As mentioned before we could see NOTHING out of the window except the lifeboat it was very depressing.Costa do not provide any toiletries eg shampoo, conditioner or decent body wash/soap
  Costa Deliziosa Deck Plans

Port & Shore Excursion Reviews