We have been on a lot of ocean cruises and decided to try out river cruises. The following is what we sent to our travel agent who then forwarded it to the ACL rep and their response was not worth mentioning here. Let's just say the lack of customer service showed in that response.

Before we left, I inquired about the type of room that we would get in Portland as part of the pre cruise package. We were told that it depends on the level of room we booked on the ship. No other specifics were given. What we got was a standard room that was extremely dated. Decent view but in our mind in should have been better. The staff was very accommodating and friendly at the Red Lion and the food in the restaurant was excellent. Embarkation was excellent.

On board service did not meet our expectations at all. The crew was friendly but did not perform as one would expect for the cost of the cruise. This was because of the lack of manpower and training. Our room was clean and nice, but we had to ask for bottled water and never got ice. Normally what we see on ocean vessels is a bowel of fruit and an afternoon snack that was made by the kitchen staff. The ones we received looked and tasted like store bought petit fours (2) and NO fruit. Read more