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This was our 5th cruise but first experience of MSC and we wont be using them again even if it were free ! We were so bitterly disappointed having been with Princess, Royal Caribbean and Celebrity and are now of the opinion that MSC is not even 3 star compared to these three. Two good things - our cabin was very spacious and to have a bath tub was nice. (always had balcony cabins before but never a bath) The food in the Restaurant (there is only one) was good but the Buffet was very poor. It was a real bun fight and more like a school canteen that after the second day we took breakfast in the Restaurant. Afternoon Tea was a joke and not worth the bother. We had requested 2nd sitting - as on all previous cruises, but this was not until 9.30 ( 8.30 in all our literature) far too late. The entertainment was really an embarrassment, very amatuer and low budget. It lasted all of 40 mins. On the second night we asked for 2 glasses of champagne only to be told there was nt any ! Having found a" senior" looking man in a white jacket we complained and he dispatched a barman to find some. This poor lad who spoke very little English returned with a bottle of something fizzy from Spain and tried to serve us this. A bottle of Moet was eventually found but no apology from the man in the white jacket.

Even worse was the Waiter in the Restaurant (they don t bother with Wine Waiters) who when asked by a lady diner if a particular wine on the list was dry, looked at her in amazement and said "Dry ? wine is wet not dry" Unbelieveable.

The general attitude of the staff is apathetic, surly and at times downright rude. From the very first impression there is a feeling of unhappiness and one can only wonder at MSC s policy on staff training and customer care. I asked for cold milk for my tea only to be met with a shrug, a shake of the head and a waiter who walked away. Would be interested to hear any other experiences.

 

MSC DON'T DO IT

MSC Armonia Cruise Review by carol Dyer

Trip Details

This was our 5th cruise but first experience of MSC and we wont be using them again even if it were free ! We were so bitterly disappointed having been with Princess, Royal Caribbean and Celebrity and are now of the opinion that MSC is not even 3 star compared to these three. Two good things - our cabin was very spacious and to have a bath tub was nice. (always had balcony cabins before but never a bath) The food in the Restaurant (there is only one) was good but the Buffet was very poor. It was a real bun fight and more like a school canteen that after the second day we took breakfast in the Restaurant. Afternoon Tea was a joke and not worth the bother. We had requested 2nd sitting - as on all previous cruises, but this was not until 9.30 ( 8.30 in all our literature) far too late. The entertainment was really an embarrassment, very amatuer and low budget. It lasted all of 40 mins. On the second night we asked for 2 glasses of champagne only to be told there was nt any ! Having found a" senior" looking man in a white jacket we complained and he dispatched a barman to find some. This poor lad who spoke very little English returned with a bottle of something fizzy from Spain and tried to serve us this. A bottle of Moet was eventually found but no apology from the man in the white jacket.


Even worse was the Waiter in the Restaurant (they don t bother with Wine Waiters) who when asked by a lady diner if a particular wine on the list was dry, looked at her in amazement and said "Dry ? wine is wet not dry" Unbelieveable.


The general attitude of the staff is apathetic, surly and at times downright rude. From the very first impression there is a feeling of unhappiness and one can only wonder at MSC s policy on staff training and customer care. I asked for cold milk for my tea only to be met with a shrug, a shake of the head and a waiter who walked away. Would be interested to hear any other experiences.


 

carol Dyer’s Full Rating Summary
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service

Cabin Review

Cabin 1011

Balcony Suite Cabin as they call them - large and spacious with lots of storage
Bed very comfortable. Average size balcony. Bathroom with bath tub very nice
much better than just a shower. We had Cabin 1011 and it was quiet and convenient
for the lifts.

  MSC Armonia Deck Plans