We sailed on Ventura for 14 nights from Soutampton - Springbank Holidays. Embarkation was good. We needed assistance with a wheelchair. Our balcony cabin was good, with lots of clothes storage. Shower was rather small. The balcony had 2 lay back chairs,a stool & a table, it was not possible to lay out flat on the balcony. We were on A deck and thought C deck balcony was larger, but overlooked from above, they also had sun when ours had gone. No towel sculptures on an evening. The cabin had tea making facilities & tea/coffee etc was provided. We had 2nd sitting for evening meal [8.30pm] Was a little late as we did not get out until around 11.00 on some nights. Food quality was excellent. We dined in the white House restaurant one night [£20 extra] not worth it as the meal was not any better. We used the set restaurant for most of our meals, as it was almost impossible to get a table in the buffet restaurant. We tried different times, but always the same. Almost all waiters, cabin staff etc were from India. Some were pleasant, but many were sullen. All staff referred to the ladies as MADAME, which did not sound very friendly. We are usually addressed by our names. The entertainment was good and there were 3 shows, so we could catch the early one before dinner. Bars were always full, little dancing though. Main criticism we had was with the sun loungers. Impossible to get one on sea days.Towels were being put our early morning & left all day, even when not in use. These on most ships would have been removed if not in use, but this did not happen. There was no adult pool, so all pools were full of children, shouting & splashing around. We were assisted with the wheelchair when we got off at ports. As the ship is large we docked often in an industrial port with working ships & containers for the view. Some of the posts we were provided with a shuttle, but 2 ports we had to pay and there was no way that we could have walked. Disembarkation was quite the opposite to embarkation. Masses of people trying to get off all at the same time. We were not let off until 9.15 although we had a card for 8.45. We had booked a taxi and they were there waiting to take us to the Holiday Inn, where we had left our car. There were porters at the dock to help if needed. If you can, do the self/express disembarking, they were off at 7.00 with no problems. The ship did not seem to have decided whether it was a traditional/formal cruise ship or a casual/we do not do cruises ship. We would not sail on this ship again.