We researched and studied for months before booking our honeymoon on the edge. Then we saved for 2 years to be able to do all the things we saw and believed off the marketing. Overall the ship was nice, crew was professional, and we could see the vision...but it all lacked execution.
We are young by cruising standards, we took advantage of all the techy stuff and did all the paperwork online to have the express check in, yet when we arrived it didn’t work. To Celebrity’s credit, the onboarding process was only 5 minutes, but when you’ve already spent the time to be ready it’s frustrating to repeat the process.
Upon arrival in our room we found it to be dirty; stains on our couch and floors, bathroom mirrors had toothpaste splatter and you could see the dried mist and water spots all over the inside of the shower glass. The staff did a full ‘spring cleaning’ once we complained, but even after that the couch was stained terribly and they admitted ordering a new one to be brought on. The staff also replaced a wall outside our room that was damaged and poorly repaired after I mentioned it in passing; which was a nice proactive step.
The room felt tight compared to similar class rooms (aqua class) on other ships, and after attempting the new ‘endless veranda’ for almost two weeks we’d never book a room like that again. Great idea, bad execution. Not too mention it’s 2019/2020 and the motors for the glass were so loud you knew when anyone around you was opening or closing at all hours of the night.
Other cleanliness issues;
- the ‘dark forest’ never gets cleaned enough well so there’s always fingerprints and smudges everywhere.
- buffet: The corners and sides of cushions aren’t wiped well so they were showing age at 8 months old. The corners of tiles and doorways are not cleaned and had dirt/grime build up.
- outdoors: The cushions outside all had soot staining and were not meant for ship use. Many of the seats in the rooftop garden were torn, stained and gross after only 8 months.
The restaurant process was a mess. The app and the website failed to notify us (this may have been fixed by now) that if you buy a package you essentially get ‘last rights’ to bookings... meaning you bought a package before you got on the ship and cannot book until you’re on the ship, with no guarantee you can even get the restaurants you were set on. Once on the ship it’s a free for all at concierge- our guy was very nice but was using a tiny tablet so he double booked and mis-booked almost all our specialty restaurants and lost us our spot on the magic carpet! The manager of the restaurants did get us booked onto the magic carpet with a friends table as an apology and it was delicious!
The food was great at the specialty restaurants and very good at the standard four dining rooms; while some may not like a Michelin star type experience, the staff and food was on point at Eden, the steak house, le-petit chef, raw on five. The let down was the grill - don’t waste your time/money, it should be included in main dining.
We never made it to any of the shows in the theatre... our dinners were late and the shows were timed for an older crowd.
The evening activities were pretty good but repetitive. Would have liked more options and a consistent option for those who act over 50 and those who don’t.
Our excursions were mostly a let down. I’ve previously sailed a similar itinerary 10 years ago with the Celebrity Summit and remember having great guides and tours... this time not at all. Our best tours were booked privately through ‘Walking Tours’.
- We tried to bike Valletta, and ended up having to save some elderly folks from being road kill - our guide was completely unaware and warned us that he was ‘a quiet guy’ so we needed to be close to hear him, but we’re 10 people on bikes... so how does that work?
- Our biggest excursion, the Santorini VIP chef’s experience was such a total let down that it ruined Santorini. The guide didn’t know what he was doing, the chef had to buy boxed items at a convenience store - I’m not kidding- to try and bring something on board to cook for us. The chef felt terrible, but it was the guide from the island that was a total mess. We spent over $500 USD to be driven around aimlessly, walk the tourist town, and be brought to a tourist trap. We’ve now booked another trip to go back so we can actually enjoy it.
- we also had one other excursion let down, but it was just a poor tour guide, so we left the group with some friends we met and had a great lunch before making our own way back to the ship.
Our steward forgot to tell us about the strange time changes the ship chooses (seemingly at random), so we missed a bunch of our spa day because the announcements don’t play in your room when ‘night mode’ is on, and there’s no ‘ship clock’. They did make up for it by giving us another slot without a charge.
The spa treatments were great, but pricey and always came with up-charges and products to buy... it was too much selling, not enough checked-out relaxation.
The thermal suite was nice in esthetics, but dirty. Had to report multiple issues with cleanliness; bad soap scums, molds, and in dry rooms they weren’t wiping the walls down daily so the sweat mark you made yesterday is still there today - gross!
Billing - we had endless billing issues! From our drink package not being right and everyone onboard arguing we didn’t have one when we paid almost $1000 USD for drinks in advance. To the night before disembarkation when we had been double charged for all our spa treatments and some restaurant issues - we had to disembark without confirmation of fixes and it was super anxiety provoking as it was thousands of dollars off; they did fix it and made it right.
Not to make it sound all bad, we met some amazing people, had some awesome times! That said, I’m not sure we’d sail Celebrity again. If we do, we would need a suite, and even that’s a crap shoot because there are so many variations of suite that you may pay a ton to get on board and still have an obstructed view!
Loved the idea of the vision, in 5-7 years it may be great! Today, the lack of quality in materials, the lack of cleanliness, the lack of organization and integration left us feeling like it was a lot of hype and gimmicks for an average experience.
If you can afford the ‘all in’ price of a Celebrity Edge cruise, it may be a better value to spend that money elsewhere.
Nice shower head, nice bathroom, nice bed. Not a fan of the veranda, never again.
It was dirty, the standards are not on par with premium cruise lines or major hotels.
Cool storage, but poor layout for the desk/chair/table. Too small to fit chairs on the veranda or be out there with the doors closed - the inner doors are pointless.
Didn’t do an excursion and had one of the best beach days in years!
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