OUTSTANDING - UNDER EXTENUATING CIRCUMSTANCES

We had cruised with Celebrity once before and had enjoyed the experience.This cruise was to take us to destinations we wanted to see in Southern Japan and Taiwan.

Boarding in Singapore alerted us to how seriously Celebrity was taking the Corona threat. We had been advised the previous evening of possible itinerary changes and the rules for boarding,depending on your recent whereabouts in Asia. We were OK and boarded!

Celebrity kept us fully informed as the situation changed daily. It soon became clear as more port visits were being denied, that early termination loomed.

Top marks to everone at Celebrity who really could not do enough to keep passengers comfortable and up to date, help make new travel arrangements and importantly, stay relaxed. The on-board customer service was exemplary, with staff available to help throughout and extra, complimentary facilities laid on to make the experience as pleasurable as possible.

We left Millenium on February 10th in Singapore to continue our revised travels, with the feeling that the onboard staff and the planners had done a sterling job, in an evolving crisis, to get us all back safely on dry land with somewhere to go.

This must be one of the best examples of good customer service we had ever been part of!