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We arrived at the port early because we were uncertain of delays along the way do to driving approximately 3 hours to get to Ft Lauderdale. We had no issues finding a space in the parking garage adjacent to the terminal. We decided to drop off our luggage and then park which was a brilliant idea. It was an easy walk, very convenient from the parking garage despite the cost. When inside the terminal everything was clean, orderly and not much of a line. They were using a temperature gauge on all passengers and also manually checking all passports. They were on it and had several lanes open. It was a very thorough and organized process and despite there were no lines. The staff was very professional, friendly and helpful. They were open to ask questions at the same time used their time effectively. While waiting to go onboard they did announcements that were clear and concise. The seating/waiting area was very clean and comfortable. There was also a charging station for phones, clean restrooms etc. The boarding process: There were announcements which were clear and concise. They called Concierge Class to board first. The second group by Captain's Club status. Zenith, Elite Plus etc. We were onboard in no time at all. Greeted at the door with a wonderful glass of Sparkling Rose. Love it! Again I can not thank and praise this staff enough for being positive, friendly, thorough during these uncertain times. Staterooms: Well enough space/storage. Clean. Stateroom attendants on it. Staff: Captain's Club Hostess Amy did a fantastic job Hotel Manager Dan was friendly, professional and always helpful. Sky Lounge staff did an exceptional job as well Guest Relations Staff always helpful too All around outstanding Staff including the Captain. Dining: We had 2 meals at Sushi on 5. Again great service and really good food. Dining Room: Exceptional service. Our favorite food nights were the Prime Rib, Rack of Lamb and Lobster. Staff including the dining Hostess were always trying to do their best and we appreciate that. We made our reservations online prior to cruise which made it a worry free process. Ports: Even though we missed the first Key West port stop due to high winds we still had a great day enjoying the sun and all activities. All the ports were great on this cruise. A fantastic cruise all around. The staff goes above and beyond and we appreciate. Special thanks to Dan the Hotel Manager. We will definitely be cruising again with Celebrity in the future.

Exceptional Staff/Service

Celebrity Equinox Cruise Review by SiestaKeyGirl

5 people found this helpful
Trip Details
We arrived at the port early because we were uncertain of delays along the way do to driving approximately 3 hours to get to Ft Lauderdale. We had no issues finding a space in the parking garage adjacent to the terminal. We decided to drop off our luggage and then park which was a brilliant idea. It was an easy walk, very convenient from the parking garage despite the cost. When inside the terminal everything was clean, orderly and not much of a line. They were using a temperature gauge on all passengers and also manually checking all passports. They were on it and had several lanes open. It was a very thorough and organized process and despite there were no lines. The staff was very professional, friendly and helpful. They were open to ask questions at the same time used their time effectively. While waiting to go onboard they did announcements that were clear and concise. The seating/waiting area was very clean and comfortable. There was also a charging station for phones, clean restrooms etc. The boarding process: There were announcements which were clear and concise. They called Concierge Class to board first. The second group by Captain's Club status. Zenith, Elite Plus etc. We were onboard in no time at all. Greeted at the door with a wonderful glass of Sparkling Rose. Love it! Again I can not thank and praise this staff enough for being positive, friendly, thorough during these uncertain times.

Staterooms: Well enough space/storage. Clean. Stateroom attendants on it.

Staff: Captain's Club Hostess Amy did a fantastic job

Hotel Manager Dan was friendly, professional and always helpful.

Sky Lounge staff did an exceptional job as well

Guest Relations Staff always helpful too

All around outstanding Staff including the Captain.

Dining:

We had 2 meals at Sushi on 5. Again great service and really good food.

Dining Room: Exceptional service. Our favorite food nights were the Prime Rib, Rack of Lamb and Lobster. Staff including the dining Hostess were always trying to do their best and we appreciate that. We made our reservations online prior to cruise which made it a worry free process.

Ports: Even though we missed the first Key West port stop due to high winds we still had a great day enjoying the sun and all activities. All the ports were great on this cruise. A fantastic cruise all around. The staff goes above and beyond and we appreciate. Special thanks to Dan the Hotel Manager. We will definitely be cruising again with Celebrity in the future.
SiestaKeyGirl’s Full Rating Summary
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