What was meant to be a holiday of a lifetime was spoilt by choosing Holland America as our cruise line. We were on a 15 night cruise starting from Sydney on February 26th. Although this ship was refurb the only changes to the cabins was the television on the wall. The bathrooms are very tired and our friends whose cabin was next door had the enamel peeling off the bath.
On return from our holiday I checked my bank account and noticed we had been overcharged by $70. We called HAL and they were extremely unhelpful said it would take weeks to look into it as they are busy doing refunds. After not hearing from them my husband chased and they sent us a copy of our bill. We could clearly see where the overcharge was they took money for a dressing gown and the plastic cover they put on the bed before you put the suitcase on it. First of all I would not want to steal a dressing gown that hundreds of people have worn and secondly why would I want a piece of dirty plastic that hundreds of suitcases have been on. We are still trying to get our money back and we have been told we have to wait a further 28 days for them to look into it. I am absolutely disgusted with this company and will never travel with them again.
The service on this ship was not good, we had dirty glasses left in the cabin for days on end. The waiter who served us at dinner after about 12 days of serving us still could not get it that one of us was vegetarian and kept offering her meat.